![]() If service is terminated to a customer that is on the Budget Billing Plan, the customer shall be removed from the plan and the entire outstanding amount shall be due and payable.ģ. Customers may be removed from the budget billing plan for failure to make current payments the plan may not be reinstated for one year thereafter.Ģ. Normal collection procedures shall be applicable if a customer fails to make a payment or to have sufficient funds available for the monthly budget payment. The account balance must be paid in full to initiate the Budget Billing Plan.ġ. The customer shall have no cut-offs due to non-payment over the last twelve months.Ĥ. The budget payment will be made monthly until the settle-up month.ģ. The Budget Billing Plan will be calculated based on the total bill charges over the last 12 months and divided by 11. There shall be a minimum of 12 months previous service by the ECUA to the customer at the location where the Budget Billing Plan is to be implemented.Ģ. However, you must have your bill stub and you must be paying a current bill.ġ. The tellers at these locations will be able to take payments made with cash, check, or money order. Hancock Whitney Bank locations: ECUA customers may make current bill payments at any full-service branch in Escambia and Santa Rosa counties. Payments placed in the deposit boxes during operating hours will be credited to the customer's account on the following business day. Cash should not be placed in the night deposit box ECUA is not responsible for cash payments placed in the deposit boxes. Night drop-box: Pay your bill with a check or money order using the office deposit box at the Ellyson Industrial Park office at 9255 Sturdevant St. Drive-thru service is available for your convenience. Instead, contact this office by phone or in writing.ĮCUA Office: Pay your bill, apply for new service, transfer your service and make deposits in person at the ECUA Customer Service Office located in the Ellyson Industrial Park at 9255 Sturdevant St. ![]() If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Under Florida law, e-mail addresses are public records. The PAC Program works well with the Budget Billing Plan, which allows residential customers to pay their ECUA bill at a similar amount each month, based on a monthly average of the previous year’s water usage. Of course, information about your bill will still be mailed to you, and your account will not be drafted until the PAC date shown on your bill. ![]() Your PAC account will be setup and you will begin to enjoy the convenience of Pre-Authorized Checking two billing cycles after signing up. ![]() Please complete the form, attach a voided check, and return it with your next payment or deliver it to our Customer Service location. Just complete the authorization agreement (a copy is available for download below). As an Emerald Coast Utilities Authority customer, you are invited to use our PAC for making your payments the easy, hassle-free way. The Pre-Authorized Checking (PAC) Program is a method which allows for the automatic transfer of funds from your bank account to pay your bill. Pay by phone: Call Customer Service at 85. Understanding Your Bill: View step-by-step information on your bill. Pay Online: Make a one-time payment using a bank account, debit, or credit card. View Your Bill: View your bill, opt-in for e-Notification, or sign up for pre-authorized checking.
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